Privacy Policy

Last updated: 7 November 2024

Coltek (“us”, “we”, or “our”) operates the Coltek website (the “Service”).

Introduction

At Coltek we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

This document informs you of the policies regarding the collection, use and disclosure of Personal information when you use our website, products and services.

Who we are

We are Colenbrander Technology (Pty) Ltd, here-in referred to as “Coltek”. Our website address is: www.coltek.co.za.

Collection of Personal Information

“Personal information” refers to personal information about you as defined by the Protection of Personal Information Act (“POPIA”).

It may include information such as your name, contact details, other information you provide to us, either directly or by using our products and services.

The information we collect about you and how we collect it can vary depending on the products and services that you use and subscribe to, how you have used the products and services, how you have interacted with us even if you aren’t a customer, or what we have obtained from a third party with permission to share it with us.

Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information, as well as log data which may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and other statistics.

Use of Personal Information

Your personal information will only be used for the purposes for which it was collected and agreed with you, such as to understand your requirements, provide services to you, communicate with you, and to comply with legal obligations.

Coltek will process your personal information:

  • In the performance of your contract/s with us, in order to provide the products and services as contracted.
  • To protect our legitimate business interests, for example: fraud prevention, prevention of tax evasion and financial crime, debt collection, maintaining the security of our network and services, direct marketing, and the improvement of our services.
  • To protect your legitimate interests, for example: fraud prevention, and providing notifications relevant to monitoring & response services we provide you, or to any other services we provide to you.
  • To comply with mandatory legal obligations, for example: accounting and tax requirements.
  • In accordance with any additional consent you provide.

Security of Personal Information

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorised access and use of personal information and are committed to ensuring that your information is secure.

Nevertheless, we cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Service Providers

We may employ third party companies and individuals to facilitate our services, to provide the services on our behalf, or to assist us in analysing how our services are used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are and are legally obligated not to disclose or use it for any other purpose.

Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Access to Your Personal Information

You have the right to request details of the personal information which we hold about you and the right to request us to update, correct, or delete it. Note that it may not be possible to delete all data, even if you request us to do so, due to our legal and contractual obligations.

Please note that any such access request may be subject to a payment of a fee as allowed by law.

If you would like a copy of the personal information we hold about you, please contact us.

Changes to This Policy

We may update this policy from time to time. Changes to this Privacy Policy are effective when they are posted on our website: www.coltek.co.za

Contact Us

If you have any questions about this policy or how we handle your personal information, please contact us at the numbers/addresses listed below:

Our phone number is : +37 (0)33 3430898

Our email address is : info@coltek.co.za